SHIPPING & RETURNS

  • Delivery Costs, methods and times

EUROPE: For all orders delivered in Spain and Europe the carrier will be UPS or DHL. (2 to 4 labour days). Free shipping for Europe and free returns. The order amount will be refunded in the same way as the payment.

OUTSIDE EUROPE:  For all orders delivered outside Europe, the carrier will be FEDEX. (3 to 6 labour days). The delivery costs depend on the product and destination. (see at checkout). The order amount will be refunded in the same way as the payment except the shipping cost that remains at the customer's expense.


MORE INFO

Order Process

The customer makes the order by following these 3 steps:

Step 1: The customer adds the chosen items to the cart after choosing the model, the desired color and size. The cart is available at any moment for changes and order validation. Located at the top right of the screen, the cart informs the customer that the selected items have been saved by showing the number of products in it.

Step 2: The customer verifies the details of his or her cart which can still be modified at any moment. The customer then validates the order after choosing the delivery method. At this stage, the total order amount including taxes contains only the price for items themselves. The delivery costs will be indicated later during the order validation process..

Step 3: The customer chooses the delivery method (the price varies depending on the product and destination) and then the payment method. The customer is then redirected to the secure payment site where payment details can be entered.

The payment is made online by credit card or PayPal. The customer will finalize acceptance upon verifying his or her bank details (credit card number, expiration date, and CVV).

If the payment is accepted, the customer will be redirected to an order confirmation screen on the website.

Order Confirmation

Within an hour of making the order, the customer will receive a confirmation email with:

- The details concerning the items ordered, the total price, delivery costs, the chosen method of payment.


Terms of Payment

The price of products already bought is payable in full the very day the customer places the order.

The payment is made online. The following payment cards are accepted: Visa, Mastercard and AMEX.

The customer's bank account which corresponds with the credit card used for the payment is charged the day that DEGABRIEL confirms the order.

In the event of payment failure, a wrong address, or any other problem pertaining to the customer's account, DEGABRIEL reserves the right to block the order until the problem has been resolved.

Securing Payment

All purchases made on the website are protected and secured 7 days a week, 24 hours a day. By clicking on any credit card, the customer is directed to the secured payment website Redsys which uses the widely recognized standard of security technology, SSL. Upon payment, the customer shall indicate his or her card number, the validity date, and the CVV code on the back of the credit card.

This information is automatically transmitted in encrypted form (SSL protocol) so that it is checked for abusive and fraudulent material.

Delivery Areas

DEGABRIEL delivers any order to mainland Spain, Europe and, following specific conditions, worldwide.

Delivery Methods and Times

For all orders delivered in Spain and Europe the carrier will be UPS, DHL or ZELERIS. (2 to 4 labour days). For all orders delivered outside Europe, the carrier will be FEDEX. (3 to 6 labour days)

Home delivery- your package will be hand-delivered to you and signed for upon receipt. If you are not home, you can select a new delivery date or availability in a pick-up point or nearby post-office.

You will receive your purchase in 2-3 working days after your order has been placed. When an international delivery (especially in a country with custom taxes) is refused by a client, the brand has the right to charge the client for the return shipping and custom fees (for the return to sender). The total of the fees will be deducted from the client's refund.

Delivery Costs

The delivery costs depend on the product and destination. Import duties and taxes may apply upon receipt of international orders.

Conformity with order

Upon receiving the item, it is the customer's responsibility to ensure that the order is correct.

Any irregularities concerning delivery, such as:

-Damaged package, missing products, degraded products, products not in compliance with the order,

Must be reported within the legally required term, after receiving the order, and by certified letter or by email to this address: info@degabriel-official.com

If the items received do not comply with the order, the customer may file a complaint by email or certified letter to receive a "return voucher" free of charge. The incorrect item will then be sent back to the following address:

  • DEGABRIEL
  • Calle Sorolla 453ºB
  • 28222 Majadahonda
  • Madrid, Spain

To receive a complimentary return voucher, you can write to info@degabriel-official.com. You will be provided with a printable voucher. The customer should then print it, paste it to the package, and drop the package off at the post office or in your address.

Any delivery sent by the customer without first submitting a written request to the email address info@degabriel-official.com will not result in a refund for delivery costs concerning this return.

The customer is advised to take care of the packaging and to protect the product well enough so that it does not get damaged during transportation. Items must be unworn.

Return of ordered items

The customer shall have a period of 14 days upon receiving the ordered items to return a product, the customer should only send an email to the following address: info@degabriel-official.com

The email must contain the following:

Title: "Product return", Order number, the customer's last name, Delivery address, email address associated with the order

DEGABRIEL will promptly send acknowledgment of receipt of cancellation to paste in the package and the courier will arrive to pick it. The product cost will be refunded in the same way as the payment. The shipping cost remains at the customer´expenses.

Returned products must be new, unused, and, if applicable, in their original box.

Returned items must be unworn, unused, and in their original packaging (the box containing the purse must be in excellent condition).

Upon receiving the package, DEGABRIEL will determine if the returned product is in as-new condition. No return will be accepted if returned items have been visibly used or damaged by the customer, this use and damage rendering the product unsuitable for sale.

If DEGABRIEL does not accept the returned item for the above reasons, the item will be then returned to the customer at his or her own expense. The customer may not demand any type of compensation or refund eligibility except, at a later date, when exercising warranty rights on sold products.